Last updated: July 15, 2026
This page summarizes the shipping, return, and refund policies for orders placed on Euchirus.com. Euchirus is operated from 1623 W San Bernardino Rd #4, West Covina, CA 91790, United States. Questions may be sent to Tony@irudus.com or by phone at 626-713-0502.
Shipping Overview
Order processing
Orders are normally processed, verified, and prepared for shipment within 1–3 business days, Monday through Friday excluding U.S. holidays. Processing may take longer during unusually high order volume. If a significant delay affects an order, we will contact the customer using the email address provided at checkout.
Delivery estimates and charges
Available destinations, carriers, shipping charges, and estimated delivery times are shown at checkout before payment. Most U.S. deliveries arrive approximately 3–7 business days after shipment. Carrier delays, weather, holidays, remote destinations, and other circumstances outside our control may affect delivery time.
We may use USPS, UPS, FedEx, or another suitable carrier. Tracking information is sent to the email address associated with the order when available. The shipping amount displayed at checkout is the controlling charge for the order.
Address changes and delivery problems
Please review the delivery address before submitting an order. Contact us as soon as possible if a correction is needed; changes cannot be guaranteed after fulfillment begins. For a delivery problem, damaged shipment, or incorrect item, contact us promptly with the order number and photos when applicable.
Returns and Refunds Overview
30-day return request window
A return may be requested within 30 days after the order is received. Eligible items must be unused, in the same condition in which they were received, and in the original packaging. Proof of purchase is required.
Contact Tony@irudus.com before sending an item. If the return is accepted, we will provide return instructions and, when applicable, a return shipping label. Items sent without prior authorization may not be accepted.
Consumable and non-returnable items
For safety and quality reasons, opened food, feed, or other consumable products cannot be returned unless they arrived damaged, defective, or incorrect. Custom or personalized products, hazardous materials, gift cards, and final-sale items are also not eligible for return.
Damaged, defective, or incorrect items
Inspect the order after delivery. If an item is damaged, defective, or different from what was ordered, contact us promptly with the order number and photos of the item and packaging. We will review the issue and provide an appropriate resolution.
Refunds
After an authorized return is received and inspected, we will notify the customer of the decision. Approved refunds are issued to the original payment method. Bank and card processing times vary and are controlled by the financial institution.